New entry: tone-deaf-marketing

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diff --git a/static/resource/climate-change-marketing-transcript.txt b/static/resource/climate-change-marketing-transcript.txt
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+7/18/2023 5:37:02 p.m.      IC:  Welcome to [REDACTED]!
+5:37:02 p.m.                IC:  Interaction transferred to Member Contact Center - Chat.
+5:37:02 p.m.                IC:  All agents are busy assisting other customers.
+5:37:02 p.m.                IC:  Your position in queue is 1.
+5:37:04 p.m.                IC:  Your estimated wait time is approximately one minute.
+5:37:04 p.m.                IC:  Your position in queue and estimated wait time will be updated in approximately three minutes.
+5:37:04 p.m.                IC:  To leave a message, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible.
+5:40:03 p.m.                IC:  All agents are busy assisting other customers.
+5:40:03 p.m.                IC:  Your position in queue is 1.
+5:40:03 p.m.                IC:  Your estimated wait time is approximately one minute.
+5:40:03 p.m.                IC:  Your position in queue and estimated wait time will be updated in approximately three minutes.
+5:40:03 p.m.                IC:  To leave a message, type YES and click the send button now. Otherwise, please continue to hold and the next available agent will assist you as soon as possible.
+5:41:29 p.m.                IC:  Interaction alerting [REDACTED].
+5:41:31 p.m.                IC:  [REDACTED] has joined the conversation.
+5:41:45 p.m.        [REDACTED]:  Good Afternoon, Thank you for contacting [REDACTED]. This is [REDACTED]. How may I assist you?
+5:43:03 p.m.  Nicholas Johnson:  Yes. I recently noticed [REDACTED]'s marketing of the "summer heat wave special".
+5:43:41 p.m.  Nicholas Johnson:  I think this marketing is tone deaf and should be changed, especially since 2023 is on track to be the hottest year ever recorded. Maybe something like "summer special" would be better, but not mentioning the heat wave.
+5:44:43 p.m.        [REDACTED]:  We do appreciate your feedback Nicholas. I will be sure to pass the suggestion on to our marketing department.
+5:44:51 p.m.        [REDACTED]:  Is there anything else I can assist you with today?
+5:45:39 p.m.  Nicholas Johnson:	 Thank you. Please do pass this on. That is all I need for today.
+5:45:56 p.m.        [REDACTED]:  No problem at all. Thank you for contacting [REDACTED]. Have a wonderful day!
+5:46:01 p.m.                IC:  Agent has left the conversation